Primary Electric Incorporated
Privacy Policy
Effective Date: March 7, 2026
1. Introduction
Primary Electric Incorporated (“Primary Electric,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, and business operations.
By using our services or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
• Request a service estimate or quote
• Schedule electrical services or appointments
• Sign contracts or service agreements
• Make payments for services rendered
• Contact us by phone, email, or through our website
• Apply for employment with our company
This information may include your name, address, phone number, email address, payment information, and other details relevant to providing our services.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to improve our website functionality and user experience.
2.3 Information from Third Parties
We may receive information about you from third parties, such as referral partners, background check providers (for employment purposes), or publicly available sources, consistent with applicable law.
3. How We Use Your Information
Primary Electric uses your information for the following purposes:
• Providing, scheduling, and performing electrical services at your property
• Communicating with you about appointments, estimates, invoices, and service updates
• Processing payments and managing billing
• Complying with legal and regulatory obligations, including licensing and permit requirements
• Improving our services, website, and customer experience
• Responding to inquiries, complaints, or requests for support
• Sending promotional communications about our services (where you have consented or as permitted by law)
• Evaluating employment applications and managing employee records
• Protecting the safety and security of our customers, employees, and property
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, scheduling software providers, accounting firms, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information when required to do so by law, regulation, court order, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of Primary Electric, our customers, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with other parties when you have given us your explicit consent to do so.
5. Data Security
Primary Electric implements reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include secure data storage, restricted employee access, and regular review of our data handling practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected individuals in the event of a data breach as required by applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain service and payment records for a period of years to comply with tax, accounting, and legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access and receive a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain legal exceptions
• Opt out of receiving marketing communications from us
• Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small data files stored on your device. You may configure your browser to refuse cookies or alert you when cookies are being sent; however, some portions of our website may not function properly if you do so.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
Primary Electric reserves the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the revised policy on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Primary Electric Incorporated
Attn: Privacy Officer
13570 Grove Drive #226
Maple Grove, MN 55311
Phone: 763-213-6262
Email: info@primaryelec.com
We are committed to resolving any privacy concerns you may have in a timely and transparent manner.
© 2026 Primary Electric Incorporated. All rights reserved.
